Four principles that show up in how I work, each backed by a real story from my career and side-projects.
Discovery-first PM at IAG took average handling time down 75% and lifted partner-channel lodgement 20%+ — outcomes customers actually felt. BEYON's mission (better decisions on real assets, real legacy infrastructure) is the same shape of work, in a sector that matters.
The Real Time Decision Engine and Disaster Response Hub launched live during major weather events. I lean into the hard problem, not around it — and I'm comfortable making functional decisions next to developers, not via a ticket queue.
Certified in Data Science & AI and Human-Centred Design. Run the AI PM Briefing — sorting signal from hype weekly. The same posture I'd bring to a Microsoft / Azure stack: learn fast, ship informed decisions, never bluff.
Wrote the book Don't Think, Change — about how teams build the safety to change without overthinking. Volunteer experience lead at Product Aotearoa Conference; co-host of PM Insights Weekly. The connective tissue between engineering, support, finance, and clients is my favourite part of the job.